Ron Dull, Founder & Managing Director
Customer Experience Executive
Ron Dull is a highly effective executive with a proven track record of over 25 years in customer experience consulting, outsourcing, technology, sales, client relations, operations, strategic planning and M&A. Ron specializes in developing customer experience strategies and implementing the supporting solutions. Prior to Lookout Advisors, Ron led numerous customer experience and CRM-related strategic management and technology client engagements at Accenture across a variety of industries. At Convergys, Ron led the transformation, P&L and operations of complex portfolios of customer management outsourcing services of over $225 million in annual revenue, including 5,800+ contact center FTEs across multiple global operating locations and technologies. Ron also led the due diligence and integration of one of Convergys’ largest ever acquisitions, a $335 million purchase of a leading customer experience technology provider. Ron also served in senior executive roles at Sutherland Global Services and Acticall Sitel Group where he had responsibility for diverse customer, sales and P&L portfolios of up to $485 million in annual revenue of customer experience and related services.
Carole Kirk, Senior Consultant
Business Transformation & Program Management Leader
Carole is an experienced business management consultant with expertise in disciplines of project, program and portfolio management; IT infrastructure conversions/upgrades and integrations; customer service management applications; business intelligence and data warehouse; project office and contact center operations functions. Carole specializes in developing and executing customer experience strategies and solutions which drive synergy between projects, operations and business units. She has 20+ years of experience leading project office and contact center operations functions. Carole is a PMP Certified Project Manager.
Joan DeWitt, Senior Consultant
Strategy, Performance & Customer Experience Leader
Joan is an organizational strategy and performance management expert, designing and delivering customer-focused, integrated solutions that deliver outstanding business results. Her deep experience includes strategic management, business process and operations optimization, customer experience, quality management and cross-functional team leadership. Prior to Lookout Advisors, Joan was a senior consultant at one of the world’s largest strategic consulting firms. Joan was also a career U.S. Coast Guard officer, where she led large-scale business transformation and quality improvement initiatives.