Thought Leadership


Lookout Advisors Thought Leadership


Coming Soon!


Other Thought Leadership from around the Web


Calculating the ROI of Social Media

The team at Customer Intelligence IQ provides a comprehensive, multi-part discussion of how to quantify the value of your company’s social media presence.


Maximizing Workplace Motivation

Frontline Performance Group does a great job of thoughtfully discussing the key elements to motivating the most important members of your company – those that are on the frontline of serving your customers!


Global Call Center Report

The Global Call Center Project is a collaborative network of over 40 academic researchers in 20 countries.  The focus of the project is to assess the development of the emerging call center sector in each country and to compare the management strategies and employment systems and outcomes of these enterprises within and across countries.


Teleservices Glossary of Terms

The American Teleservices Association (ATA) provides this handy online guide to common contact center and telemarketing-related terms.