Lookout Advisors Thought Leadership
Other Thought Leadership from around the Web
The team at Customer Intelligence IQ provides a comprehensive, multi-part discussion of how to quantify the value of your company’s social media presence.
Frontline Performance Group does a great job of thoughtfully discussing the key elements to motivating the most important members of your company – those that are on the frontline of serving your customers!
The Global Call Center Project is a collaborative network of over 40 academic researchers in 20 countries. The focus of the project is to assess the development of the emerging call center sector in each country and to compare the management strategies and employment systems and outcomes of these enterprises within and across countries.
The American Teleservices Association (ATA) provides this handy online guide to common contact center and telemarketing-related terms.