Contact Center Optimization 

Services to optimize your contact center strategy, operations, technology, self service and outsourcing to improve CX, increase productivity, reduce costs and/or increase revenue.

Contact Center Healthcheck & Strategic Planning 

Conduct an enterprise-level contact center healthcheck and develop a strategic plan for your contact center organization, operations, technology and outsourcing

Contact Center Technology 

Facilitate requirements, evaluation, selection and implementation of CX and contact center technology solutions, including CRM, omnichannel routing, IVR, workforce management, analytics and other solutions

Self Service Automation

Assess, design and optimize IVR, speech, web and other customer self service solutions to provide the right balance of self service automation and CX

Outsourcing Advisory

Assess readiness for outsourcing and facilitate requirements, evaluation, selection and implementation of the right outsourcing geographies and partners to meet your CX and business objectives